Refund policy

 

Whilst we always do our best to ensure that your items arrive with you in perfect condition, we understand that sometimes things go wrong or damages occur. We offer a 10-day return policy on certain items, which means you have 10 days after receiving your item to request a return or refund. 

To be eligible for a return, your item must be in the same condition that you received it, unopened with seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@cestchocolat.co.uk. Please note that returns will need to be sent to the following address: Returns C'est Chocolat, 23 High Street, Wetherby LS22 6LR. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any questions you may have at info@cestchocolat.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like celection and ballotin boxes, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cestchocolat.co.uk.